Description

Minimum Requirements

• Matric or equivalent qualification
• Hotel school qualification
• Minimum 2 years experience as a Hotel Receptionist within a busy hotel environment
• Previous experience within a 4 or 5-star hotel preferred
• Strong guest service and communication skills
• Professional appearance and well-spoken manner
• Ability to work shifts, weekends and public holidays
• Strong administrative and multitasking abilities
• Computer literate with hotel system experience
• OPERA PMS experience will secure
• South African ID

Guest Service & Front Desk Operations

• Welcome guests professionally and create a positive first impression
• Manage guest check-ins and check-outs efficiently
• Handle guest queries, requests and complaints professionally
• Ensure smooth daily front office operations during busy periods

Reservations & Administration

• Assist with reservations, amendments and room allocations
• Maintain accurate guest information and billing details
• Process payments and daily reception administration
• Communicate effectively with Housekeeping and other departments

Operational Standards

• Maintain professional front office presentation and service standards
• Ensure guest satisfaction throughout the guest journey
• Follow hotel procedures and operational requirements accurately
• Support the Front Office team in delivering excellent guest experiences

Why Apply

• Join a professional and fast-paced hospitality environment
• Opportunity to grow within Front Office operations
• Work with an experienced and supportive hospitality team
• Exposure to a busy hotel operation
• Competitive salary and career growth opportunities

If you are passionate about hospitality, enjoy working with people and thrive in a busy hotel front office environment, we would love to hear from you.