Description

Impex Group, a leading property services company in Malaga, Perth, is seeking a Hotel Services Manager on a full-time basis to manage and coordinate hotel-style services in serviced apartments, including reception, luggage assistance, reservations and event bookings, transport arrangements, and other guest services. The salary offered is $76,515 per annum plus superannuation.

Key Responsibilities:

· Provide personalized attention to guests, managing the front desk, assisting with luggage, and offering general support during their stay.

· Assist guests with reservations, transport coordination, and any other service requests.

· Address and resolve apartment or guest issues, coordinating with housekeeping, maintenance, and other service providers.

· Maintain accurate service records, reports, and staff schedules.

· Ensure professional standards and safety procedures are followed in all guest interactions.

Skills and Experience Required:

· AQF Certificate III or IV in Hospitality, Business, or a related field, OR at least 3 years of relevant experience in hotel concierge services or hospitality management.

· Previous experience in concierge, hotel services, front desk, or related hospitality roles.

· Excellent communication, customer service, and problem-solving skills.

· Strong organisational skills and ability to manage multiple tasks in a fast-paced environment.

· Experience with serviced apartments, building services, or property management is highly desirable.

Job Type: Full-time

Pay: $76,515.00 per year

Work Location: In person