Description

SALTER BROTHERS HOSPITALITY RETREAT COMPANY NO. 2 PTY LTD


Position : Full-Time
Location : Blue Mountains NSW 2785
Salary : $70,000 - $99,000 a year


Nestled on the edge of the Greater Blue Mountains National Park and Hunter Valley Wine Country is the Salter Brothers Hospitality collection of distinctive luxury accommodations and restaurants encapsulating heritage, indulgence and character at its best.

The five properties are unique to the Blue Mountains and Hunter Valley regions and provide an immersive journey through Australia’s most visited tourism destinations.

“Echoes Boutique Hotel and Restaurant / Hydro Majestic Hotel / Lilianfels Blue Mountains Resort and Spa / Parklands Country Gardens and Lodge / The Convent Hunter Valley / Ardour Guesthouse Hunter Valley".

Salter Brothers Hospitality Group is seeking an experienced Hotel Service Manager/ Housekeeping Manager to join their teams.

Task and Responsibilities:

• Oversee daily housekeeping operations, including guest rooms, public areas, and any laundry services.
• Inspect guest rooms and public spaces to ensure they meet brand standards for cleanliness and presentation.
• Respond promptly and professionally to guest requests and complaints, ensuring a positive experience.
• Drive productivity by achieving room turnaround targets and operational KPIs.
• Lead, train, and motivate the housekeeping team to maintain exceptional standards of cleanliness and service.
• Conduct regular training sessions and performance reviews to build capability and engagement
• Manage rosters and labour costs effectively, ensuring alignment with budgets and operational needs.
• Manage departmental budgets, monitor expenses, and implement cost-saving initiatives.
• Oversee stock ordering, inventory control, and accurate stocktakes.
• Ensure optimum use of resources while maintaining quality standards
• Ensure the property is delivered consistently to the highest quality and in line with Salter Brothers Hospitality standards.
• Always Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations.
• Ensure all incidents and injuries are addressed immediately, documented, investigated and corrective actions implemented.
• Ensure Salter Brothers Hospitality Risk Management Policy, program and the application of sound risk management practices within the workplace and community are always observed and complied with.
• All other duties as required by Management.

Skills and Experience:

• Relevant qualification in the hospitality industry
• At least 2 years of relevant experience.
• Proven management experience working in hospitality/customer service environments.
• Demonstrated ability to lead a team and get results.
• Exceptional organisation and problem-solving skills.
• Excellent presentation and grooming standards.
• Technical product knowledge in food and wine.
• Understanding of budgets and forecasting.
• Knowledge of CRO and end-of-day reconciliation procedures
• Excellent written, verbal and interpersonal communication skills

If you meet the above criteria please apply now, only shortlisted candidates will be contacted.