Description

Primary Responsibilities: Assist guests with enquiries and requests. Perform meet and greet in the lobby and in-room registration. Perform check-in and check-out for hotel guests in the most professional and efficient manner. Work and coordinate with other departments to satisfy guest requests/complaints. Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service. Seek and devise new initiatives to enhance the overall guest experience. Requirements: Minimum Diploma in Hotels/Hospitality Management or its equivalent . Minimum 3 years’ experience in the Hotel industry, preferably in 5-star hotels. Good technical knowledge of Front Office and Guest Services operations. Good interpersonal, communication and supervisory skills. Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.