Description

IU Dining and Hospitality embraces and expands Indiana Universitys core values of education, innovation, and tradition which embody the true spirit of Hoosier hospitality.
IU Hospitality infuses Indiana Universitys beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union, hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events, conferences, celebrations, spectacular hotel stays, keeping our spaces clean and functional, our food tasty, and our customers happy.
Through meticulous planning and coordination, constant innovation, and a keen attention to detail, IU Hospitality Sales and Culinary staff ensures that events go off perfectly!
IU Catering offers a dynamic, exciting work environment in support of on-campus and off-campus events including fine dining, private parties and events, and causal meetings and gatherings.

Job Summary

Department-Specific Responsibilities

• Responds to phone and walk-in inquiries, and conducts site visits, establishing relationships with potential and current clients.
• Coordinates with the culinary team on menu creation and delivery for high profile and custom events.
• Acts as key point of contact for high profile events such as weddings, conferences, and university celebrations.
• Organizes bookings, generates contracts, and develops banquet event orders to ensure accurate details are conveyed.
• Upsells packages and food/beverage options, along with cross selling hotel room blocks, to increase profitability.
• Supervises execution of banquet events to promote client satisfaction and ensure prompt resolution of any client issues.
• Mentors junior staff and coordinates with other departments to ensure quality service.

General Responsibilities

• Under moderate supervision, performs routine administrative tasks related to advertising and sales processes.
• Responds to customer inquiries and may assist with providing quotes, terms and conditions, and drafting contracts.
• Distributes bills and contracts, processes payments, and distributes funds to appropriate account.
• Processes documents into the appropriate university database and verifies that information is correct.
• Prepares reports of advertising and sales figures.
• Regularly conveys various product/service and/or advertising options to potential customers and answers questions about policies and procedures.
• May provide guidance to lower-level Advertising/Sales Assistants or hourly employees.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 2 years in relevant field

SKILLS
Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$41,600.00 annually

Work Hours

8:30AM to 5:00PM, Monday to Friday with occasional weekends.
Shift times vary according to business needs.
Management reserves the right to adjust work hours to accommodate special meals and events.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Marketing & Communications
Job Family: Advertising & Sales
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.